Every educational institution thrives when its students, faculty, and staff feel heard, supported, and respected. At Tezpur Law College, this belief is translated into action through its Grievance Redressal Cell, a formal body that listens, addresses, and resolves various concerns raised by students, faculty, and other stakeholders in a fair and timely manner.
This cell ensures that everyone at the institution enjoys a smooth academic journey without undue stress, discrimination, or neglect. It provides a structured platform to raise complaints related to academics, administration, behavior, or interpersonal issues.
Table of Contents
Purpose and Objectives of the Grievance Cell
The Grievance Redressal Cell at Tezpur Law College is not just a formal committee, it is a student welfare mechanism designed to uphold transparency, accountability, and mutual respect within the academic community.
Key Objectives:
- To resolve grievances quickly and impartially.
- To maintain a harmonious academic environment.
- To promote fairness, equal opportunity, and justice.
- To encourage open dialogue and address issues with empathy.
- To protect the interests of both students and staff without bias.
What Constitutes a Grievance?
Grievances can take many forms and can be related to a wide range of issues within the college ecosystem. These include academic complaints, administrative delays, infrastructure concerns, peer behavior, faculty conduct, discrimination, harassment, and more.
Common Categories of Grievances Addressed:
| Category | Examples |
|---|---|
| Academic-related | Delay in issuing certificates, fee discrepancies, and registration issues |
| Administration-related | Delay in issuing certificates, fee discrepancies, registration issues |
| Infrastructure & Facilities | Library access issues, internet problems, cleanliness, hostel concerns |
| Interpersonal/Behavioral | Misconduct, student-teacher conflicts, peer disputes |
| Discrimination or Harassment | Gender, caste, or religion-based discrimination or verbal abuse |
Structure of the Grievance Redressal Cell
To ensure fair and efficient resolution of complaints, the Grievance Redressal Cell is composed of senior members of the academic and administrative departments, along with student representatives. The cell operates under the guidance of the Principal.
Composition of Grievance Redressal Cell
| Designation | Member Name | Role |
|---|---|---|
| Chairperson | Principal | Overall supervision and decision-making |
| Coordinator | Senior Faculty Member | Voice of the student body |
| Faculty Representatives | 2 Professors | Academic concerns and mediation |
| Administrative Member | Office Superintendent | Examines administrative grievances |
| Student Representatives | 2 Senior Students | Voice of student body |
| Legal Advisor (External) | Legal Expert (If required) | Consultation in legal grievance cases |
Grievance Handling Procedure
The grievance redressal process at Tezpur Law College is systematic, transparent, and confidential. Students or staff members can approach the cell through physical or digital modes. Every grievance is acknowledged and resolved within a reasonable time frame.
Grievance Submission Process:
- Filing the Grievance
The aggrieved person can submit their complaint via:- Written letter submitted in the Grievance Drop Box
- Email to the grievance cell
- An online grievance form is available on the official website
- Acknowledgement & Review
The grievance is reviewed by the coordinator, and an acknowledgment is sent within 3 working days. - Initial Scrutiny
The cell verifies the authenticity and seriousness of the complaint. - Hearing and Interaction
If needed, the complainant and the person concerned are called for discussion. - Resolution & Recommendation
The committee proposes corrective action or solutions and reports to the Principal. - Closure
Once the grievance is resolved, a formal closure letter is sent to the complainant.
Timeline for Grievance Resolution
Tezpur Law College adheres to time-bound grievance handling for effective redressal.
Timeline for Various Grievance Types
| Type of Grievance | Resolution Time Frame |
|---|---|
| Academic-related | Within 7 working days |
| Administrative-related | Within 10 working days |
| Behavioral or Disciplinary | Within 10–15 working days |
| Urgent issues (e.g., threats) | Immediate to 3 working days |
Online Grievance Portal
Understanding the importance of accessibility, the college offers a digital grievance redressal platform. Students and staff can submit grievances anonymously or with their contact details for follow-up. The online system allows for quicker documentation, tracking, and follow-through.
Website: Tezpur Law College Official Portal
Email: grievance@tezpurlawcollege.in
Helpline Number: (Assumed contact number)
Key Features of the Grievance Cell
- Confidentiality Assured: All cases are treated with strict privacy to protect the identity of the complainant.
- Impartial Process: Every grievance is reviewed fairly, irrespective of the parties involved.
- Regular Monitoring: The cell submits periodic reports to the Principal on cases handled.
- No Retaliation Policy: Students are assured that no disciplinary action will be taken for lodging a genuine complaint.
Success of the Grievance Cell
Over the past few academic years, the Grievance Redressal Cell has successfully handled numerous complaints ranging from academic queries to behavioral concerns. Feedback indicates improved student satisfaction, healthier faculty-student relationships, and a more transparent academic environment.
Grievance Redressal Data (2024–2025 Academic Year)
| Grievance Type | Cases Received | Cases Resolved | Pending Cases |
|---|---|---|---|
| Academic-related | 14 | 14 | 0 |
| Administrative | 9 | 9 | 0 |
| Behavioral/Disciplinary | 4 | 3 | 1 (under review) |
| Infrastructure | 6 | 6 | 0 |
| Total | 33 | 32 | 1 |
Preventive Measures and Awareness
The college doesn’t just wait for grievances to arise; it proactively fosters an inclusive environment through:
- Orientation programs that introduce students to support structures.
- Feedback systems for regular review of student concerns.
- Workshops and seminars on communication, emotional well-being, and rights awareness.
Key Questions
Q1. Can I submit a grievance anonymously?
Yes, the college allows anonymous submissions through its drop boxes or online portal to protect students who fear identification.
Q2. Will I face any punishment if I file a complaint against a staff member or a senior?
No. Tezpur Law College strictly prohibits retaliation against any complainant. All complaints are treated fairly.
Q3. How will I know the outcome of my complaint?
You will receive a written or email communication informing you about the resolution or next steps after the review.
Final Notes
The Grievance Redressal Cell at Tezpur Law College is a testament to the institution’s commitment to student and staff welfare. It upholds the fundamental right to be heard, ensures fairness, and contributes to a positive, empowering academic environment.
By fostering a culture of dialogue, empathy, and justice, Tezpur Law College sets a high standard for educational institutions across the country. Whether you’re a student, staff member, or visitor, you can rest assured that your voice matters here.
